Purchase and Refund Policy

This Purchase and Refund Policy outlines the terms and conditions related to purchasing tickets and other services through QUITELOUDTICKETS.COM (the "Site"), operated by QUİTELOUD PRODUCTIONS PVT LIMITED. By making a purchase on our Site, you agree to this policy.

This policy should be read in conjunction with our main Terms and Conditions and Privacy Policy.

All tickets are offered subject to availability and to this Purchase and Refund Policy. When you place an order for tickets through the Site, you are making an offer to purchase tickets which, if accepted by us, will result in a binding contract.

You must provide accurate and complete information during the purchase process, including your name, email address, and payment details.

The price of tickets and services will be as quoted on the Site at the time you place your order. Prices are inclusive of any applicable taxes unless stated otherwise.

In addition to the ticket face value, prices may include booking fees, transaction fees, or other service charges. These fees will be clearly itemized before you complete your purchase.

All prices are listed in Indian Rupees (INR). We reserve the right to change prices at any time, but changes will not affect orders for which we have already sent an Order Confirmation.

We accept payments through various methods as indicated on our Site, processed via our designated payment gateway (e.g., Razorpay). By providing payment information, you warrant that you are authorized to use the chosen payment method.

All payment transactions are subject to validation checks and authorization by the card issuer or payment provider. If the issuer of your payment card refuses to authorize payment, we will not be liable for any delay or non-delivery.

We take reasonable care to make our Site secure. All credit/debit card transactions on this site are processed using a secure online payment gateway that encrypts your card details in a secure host environment. For more details on payment security, please refer to the terms and conditions of our payment gateway provider.

After you place an order, you will receive an email from us acknowledging that we have received your order (the "Order Confirmation"). This email will contain details of your purchase, including ticket information and a unique order ID. Please keep this confirmation safe, as it may be required for entry to the event or for any queries related to your purchase.

If you do not receive an Order Confirmation within a reasonable time after submitting payment, please contact us at Quiteloud.productions@gmail.com.

General Stance: As a general rule, all ticket sales are final. Once purchased, tickets cannot be exchanged, refunded, or returned unless explicitly stated otherwise in this policy or as required by applicable law. Please carefully review your selection before completing your purchase.

Event Cancellations: If an event is cancelled by the artist, promoter, or venue, you will typically be entitled to a full refund of the ticket's face value. Any booking fees or transaction fees may be non-refundable, and this will be communicated at the time of the refund announcement. We will notify ticket holders of a cancellation and the refund procedure via email or a notice on our Site.

Event Postponements/Rescheduling: If an event is postponed or rescheduled, your original tickets will usually be valid for the new date. We will notify you of the new date and any options available. If you are unable to attend the rescheduled date, a refund of the ticket's face value may be offered, at the discretion of the event organizer or as required by law. Specific instructions will be provided in such cases.

Other Circumstances: Refunds or exchanges outside of event cancellations or postponements are generally not permitted. This includes, but is not limited to, inability to attend, change of mind, or dissatisfaction with the event. Any exceptions to this are at the sole discretion of QUİTELOUD PRODUCTIONS PVT LIMITED and/or the event organizers.

Non-Refundable Items: Unless otherwise specified, certain items may be non-refundable, including but not limited to:

• Service fees, booking fees, or transaction charges.
• Tickets purchased through unauthorized resellers.
• Merchandise or add-ons purchased alongside tickets (unless faulty).

If an event is cancelled or rescheduled and refunds are being offered, we will provide instructions on how to request your refund. This typically involves contacting our customer support team via Quiteloud.productions@gmail.com with your Order ID and relevant details within a specified timeframe.

Failure to follow the prescribed refund request procedure or to request a refund within the specified timeframe may result in your inability to receive a refund.

Refunds, once approved, will be processed back to the original method of payment used for the purchase. Please allow a reasonable processing time for the refund to appear in your account. This can vary depending on the payment provider and banking institutions (typically 5-10 business days, but may take longer).

We will notify you once the refund has been processed from our end.

Before initiating a chargeback with your bank or payment provider, we kindly request that you contact us first to resolve any issues with your purchase or refund request. Unwarranted chargebacks may result in additional fees or suspension of your account on our Site.

For dispute resolution mechanisms, please refer to our main Terms and Conditions.

We reserve the right to modify this Purchase and Refund Policy at any time. Any changes will be effective immediately upon posting the updated policy on our Site. We will indicate the "Last Updated" date at the top of this policy. Your continued use of our services after any such changes constitutes your acceptance of the new policy.

If you have any questions regarding your purchases, payments, or this Purchase and Refund Policy, please contact us:

Email: Quiteloud.productions@gmail.com

QUİTELOUD PRODUCTIONS PVT LIMITED
Dhaleswar Road no. 13
Agartala, Tripura West, Agartala, Tripura 799007, India

You can also visit our Contact Us page.